I had a great experience dealing with Oscar and Frank when buying my car. The sales department at this dealership is very good and they were upfront and honest.Cecil the mechanic was incredibly friendly and helpful, but I did not enjoy any of my experiences dealing with their service manager.He refused to look at a warranty issue that I had unless I brought my car in for regular servicing, while the service manager at Thorncrest was ready to book me in to have the issue looked at.I would recommend buying a vehicle here, but I would recommend taking your vehicle to Thorncrest if you need servicing done.
18:25 19 Nov 21
I dealt with Bart at the front desk. He was super knowledgeable and professional. Made the getting our F150 serviced completely pain free. Everything went smooth. The service was done within a very reasonable time frame. Especially considering the amount of people dropping their vehicles off to be taken care of. Really great experience. So glad we chose Weston Ford.
21:01 18 Nov 21
12:09 11 Nov 21
horrible customer service! the girl at the front desk didn't ask us for help, was to busy on her cell then when I asked for help she didn't even look up and kept saying " I don't know" The guy who I assume was the manager passed us 3 x and didn't ask to help us. Then finally tells us he has no F150 in stock till March and that nobody will have anywhere. We went elsewhere and purchased a brand new F150 the same day! Would NOT recommend this place! I do not do reviews but the service we received needed to be told to others.
22:52 09 Nov 21
Boy was I burned by their service center. They tried to upsell me and convince me to replace large parts of my car when only one small part was broken. In the end they charged me hundreds when nothing was done to my car. Could've been a repeat customer now will not be coming back...Whole story:I came to service my Ford Fiesta St on several issues that needed addressing. 1) break pads needed to be replaced 2) Car was occasionally stalling on idle 3) Clicking sound when turning on car coming from the actuator in the HVAC system.I dropped off my car first thing in the morning. Got a call just before noon that the rotors needed replacing. Fine, I thought this may be the case. I got another call shortly after saying the clicking was the HVAC system and I needed the replace the ENTIRE HVAC SYSTEM. I already knew what the issue was and what needed to be done so I explained this was just the actuator and all they needed to do was replace this small cheap part. The service man said he knew about this but tried to push me to replace the entire system because "there might be damage elsewhere". Who in their right mind forks over hundreds of dollars over "might be". We both knew the actuator was faulty. After all, the climate control was running fine when I dropped off the car. After my insistence he agreed to quote only the actuator replacement. He came back with a whopping $580 quote and nearly 8 hours of labor!!! I've done this repair myself years ago with my brother and it took us less than 2 hours and $25 and we are nowhere near professional technicians. I told him to just do the brakes and confirmed with him that they were working on it.I get a call around 230pm that they didn't have the rotors in stock and it wouldn't come until the next day. Since I had to go into work the next day this was unacceptable plus they were charging me crazy money for labor time so I decided to pull my car since it was clear nothing was done so far.After work I went to pick up my car and was hit with a $285 tab for basically nothing done on my car. I appreciate that some diagnostic labor time needs to be paid but the bill has listed 0 hours of labor. A flat rate was applied for labor for each issue anyways. $100 each. Crazy.They never addressed my issue with my car stalling out on idle and still charged me for it.
22:08 06 Nov 21
Thanks a lot for the great customer service to Frank. We definitely recommend this dealer ship at Weston Rd and absolutely 5 start to Frank.
20:22 06 Nov 21
I honestly wouldn't deal with dealership went through everything to find out the truck we ordered isn't what we wanted tryed to deal with the sales person instead got told there keeping our deposit the dealership lies told me 4 to 6 months before we would see our truck as soon i said it's not what we ordered get told our truck is on it's way dealership is not what you want to deal with find a honest and respectful dealership
18:57 04 Nov 21
Our sales rep Ghada was excellent 👌 She had the car ready for our appointment and made the purchase of the vehicle smooth and pleasant. Ask for her if you want to have a great salesperson experience. 🚙
19:43 03 Nov 21
I was interested in looking at a vehicle, and ended up having a conversation with Mark. This led to me coming in to look at some numbers for a possible purchase. Mark explained everything to me and made sure I had an answer for every question I had. Overall it was a great experience working with Mark and the manager Villi! On the date I picked up my vehicle Mark made sure everything was in order and ready. It was a pleasure to work with Mark!
02:10 03 Nov 21
I highly recommend Weston Ford to anyone interested in the purchase of a new vehicle. The experience was amazing from beginning to end. Ghada was professional and knowledgeable. You made it stress free, you took care of all our paper work, assisted with the insurance process and you were very quick as well. We recommend anyone looking to purchase a vehicle go to Weston Ford. Ghada thank you very much for everything!
01:52 03 Nov 21
Extremely wonderful experience with the purchase of our new vehicle. Thank you Ghada for helping us with the purchase of our new car. You were exceptional and answered all our questions and made it very easy for us throughout the entire process from beginning to end! Wishing you a fabulous day 👍
19:32 28 Oct 21
01:08 28 Oct 21
Ghada helped me every step of the way when I was purchasing my vehicle by being available for my questions and concerns during her time at work or time off. Absolute delight to work with. Ghada is amazing!
19:48 26 Oct 21
I had an excellent service at weston ford . My sales lady Ghada afara was amazing. I will recommend all my family and friends to her . Thank you ghada for all your help to purchase my 2021 F 150 .
23:08 22 Oct 21
03:43 17 Oct 21
My husband and I came by Weston Ford in hopes to find a part for our old truck. He couldn’t remember the name of the part we needed but by describing the purpose of the part, Javed, the parts advisor knew exactly what we were looking for. His bright smile and warm personality made the transaction smooth and pain free. We are beyond happy with his service.
22:39 15 Oct 21
Worst dealership ever
15:19 06 Oct 21
Great service at the parts department especially gentleman by the name Javev, he is very patient and he helped me out open an account and save me 15% on a $2,000 part, one of the best Ford dealer in the GTA
17:31 04 Oct 21
Took good care of my truck
19:00 29 Sep 21
18:24 28 Sep 21
My experience at Weston Ford has been very positive. I am happy with the service I am always provided. I will continue to get my services done at Weston Ford. The staff in all departments are very helpful and friendly.
13:23 28 Sep 21
What a great experience purchasing my 2021 Mach E at Weston Ford. Khurram Rehman the finance manager was a delight to work with, he made the whole transaction super easy and transparent. If you are looking for a new Ford this is the place to go !!!!
17:00 17 Sep 21
Never coming back here again....the staff here is very rude, especially he guy at the service counter....I waited nearly 15 minutes just for someone to assist me....I asked the receptionist to page someone to help me and she had he nerve to get mad at me, I wasn't even being impatient....seems like she was having a bad day...these people don't realize I'm the customer, not some cheap skate looking for free hand outs or a job....I purchased here parts as well.... not impressed here
17:13 02 Aug 21
17:04 02 Aug 21
Called twice to confirm that all three of my recall parts were in, and twice the girl said they were in, brought my truck in and what do you know only one of the recalls were done cause the other two weren't in stock. Nice!!!
Nikunj Lunagariya (Nik)
10:16 27 Jul 21
Worst place to get service.Make sure you check work, this people are scammers, they will charge for things that's not even been done on your car.
16:20 17 Jun 21
It was very good
20:59 04 Jun 21
Quick and personal service
20:50 04 Jun 21
Mark (sales person) and Khurram (finance manager) were both great to work with. Started out sale over email, finished in person. Entire process start to finish was very professional, and all COVID protocols were followed. Highly recommend Weston Ford!
23:13 27 May 21
17:04 12 May 21
I called Weston Ford Parts Department for some pricing and was put on hold for 20 mins and then the guy hung up on me and never answered the phone when I called back twice. So I call somewhere else since they don't want to tend to their customers in a timely manner, when I called another dealership and got my part prices in less then 3 mins. The Weston Ford Parts Department clearly doesn't know anything about customer service. My advice call another dealership that is willing to take you call and tend to you inquires. Its sad the Management at Weston Ford has let their Customer Service drop so drastically within the 6 mths.
14:18 10 May 21
Dealt with this dealership initially over AutoTrader as I am quite a distance away. They were excellent, especially Khurram. He did everything he could to accommodate me and answered all questions. Very professional, friendly and definitely recommend their service.
18:52 05 May 21
17:48 02 May 21
Came to see a used car and had a really pleasant experience. I wasn't pushed and urged to buy (which is quite surprising for a dealership) and I got few good advices from the person I was talking to. We are still talking about options but just wanted to acknowledge good business and good customer service.
11:47 16 Apr 21
Very happy with the service department here.. I see some staff changes that seem to complement the dealership well. Give this place a try... you will not be disappointed!!!
00:37 14 Apr 21
Great service got my suv in my budget..
14:24 02 Apr 21
03:40 26 Mar 21
15:08 25 Mar 21
I bought my first car here with the help of Ali. He made the process simple, straight forward and covered all my questions. Couldn't thank Ford Weston enough!
17:38 21 Mar 21
Worst Service. Philip from Weston Ford booked me a week ahead. Friday March 19th. For 100K maintenance. Tune-up, Transmission flush, Brake Flush, oil change. It will take longer and booked me for 9am to 2pm. I called March 18 to check. And Philip booked me on 20th. He was able to squeeze me on the 19th. I mentioned all job to my Explorer. Philip knows. March 19th 9am, I wrote all to do items on the work order to make sure he knows. He confirmed. He called at 1pm and said I can pick up. When I took uber to get there they only did oil change. After so many confirmation, they can't understand the job to do with my Explorer.TAKE NOTE PRICE CHEATING!!!$79.95 + $4 = $88.20 they can't explain why their system computes that way. If I didn't catch...how many customers have they cheated on pricing. Take note another $2 supply fee at the very total of the job. The service manager Chris and Philip said they are both new and can't explain it. I asked them to do complete the rest since I took time off from work. Then they called after 2 hrs. They did the flushing. No Tune up, because they only have 2 spark plugs.Why will you book a job without parts.They can't get parts, I have to come back.They can't offer shuttle and won't pay my 2 round trip ubers. They said they discounted $130 brake flushing to $100 to make it square. Midas, VW, Hyundai flushing is less than $100, So they have to jack up the price and discount you. Pretending they did something good. CHEATERS!Remember the names. Philip (service) advisor and Chris (manager).WESTON FORD, TORONTO, ONTARIO CANADA.
23:19 10 Mar 21
20:10 09 Mar 21
16:40 25 Feb 21
Bought a car as is that couldn't go through safety. Ford didn't know. Ford Weston returned my money and I couldn't be happier! Thanks Khaled for being so amazing, appreciate it!
19:22 24 Feb 21
I had an amazing experienced at Weston Ford. I would like to say thank you to all staff specially to Farzin the Service Manager, he’s very polite and professional. He knows what he’s doing. I used to go to other dealerships and none of them could solve the problem of my vehicle. I was lucky that I went to this dealership and my problem is resolved. I definitely recommended this dealership for service.
01:28 24 Feb 21
Steve Vlahogiannakos (Big Poppa Steve)
22:26 20 Feb 21
Excellent customer service. Shaun the salesman was a real treat to work with. Thank you!!
Adam D (Dulbizzle)
20:48 12 Feb 21
Great dealership. BEAUTIFUL new building. Great staff. Highly recommend
Samia Chez Davi
19:57 12 Feb 21
Excellent customer service.They do a great job.
21:07 11 Feb 21
Farzin is just the best service man ever so polite and detail, thanks Farzin
15:26 05 Feb 21
I brought my vehicle in to have the engine block replaced.The staff was very friendly and knowledgeable .I knew it wasn't a simple job.The only complaint I have was trying to get info on the status of the repair.Once that was resolved I received a loaner til the job was done.I was pleased with the job and the complimentary Detailing from their new Service Manager FarzinI would use them again
20:30 10 Jan 21
Frank was awesome! Handled all of our concerns and questions professionally. Very nice gentleman. The service department also did a great job with our vehicle. Our issue was with Amit - the finance guy. He repeatedly mislead us during the entire process and tried to pressure us to purchase a 4 year warranty on our used vehicle despite us refusing many times. He continued to pressure and intimidate us with information we later found out was misleading and false. He clearly tried to take advantage of people who he thought were young and gullible. Despite him claiming he "wasn't a salesman" he peddled harder than anyone else in that building. The entire time we dealt with him he was very disrespectful. I urge anyone looking to deal with this dealership to inform yourself before dealing with the finance department. Amit alone ruined our experience with this dealership and I will never do business with them again.
joanna calleja gera
12:46 24 Dec 20
Weston Ford Service Dept - 0 star rating. BEWARE of the Service Dept.Had my Ford F150 serviced yesterday for a Recall on the tailgate latch. When I picked up the truck my rear tailgate camera on the latch was no longer working. Never had an issue in the past with the camera. They refused to take ownership of the problem, despite the problem occurring when & where they replaced the latch mechanism. Extremely poor customer response to my concerns. The Floor Supervisor P. Whyte, bluntly stated it was my problem. They will never get my service again !
03:26 24 Dec 20
Great place to buy a car. My sales rep Mark made the purchase fun and informative. Love my 2009 Escape. Very happy with my purchase and price.
16:18 22 Dec 20
My experience with Weston Ford was outstanding in the Used Vehicle sales. Oscar was always cheerful and helpful in finding a vehicle for my specific needs. Together Khurram and Oscar were so patient and went above and beyond to help me. I was never pressured to purchase a vehicle that didn't meet my needs. I highly recommend Weston Ford.
15:47 20 Dec 20
bought a new to me Sorento and Oscar my sales guy was honest and very helpful he made you feel at ease with no pressure . He went above and beyond .the entire staff at Weston ford are awesome .The GM is currently helping me out with some things and Peter the service manager was also right there helping me out ..they do care about their customers and that you leave happy and satisfied with your purchase .Great people .
07:47 14 Dec 20
I bought the Car of my dreams at Weston Ford. My salesmen Oscar was first rate. Dealing with him was a breath of fresh air. There was no pressure and most important to me he was honest. I got a fair price and could not be happier with the process or the Car. Thank you Oscar and Weston Ford!
17:16 10 Dec 20
After visiting several different ford locations, I finally found weston ford where I received excellent service, reasonable pricing and pleasant experience. Mark Jensen, our sales person was patient and helpful. We bought a brand new ford escape hybrid. We had a trade in ford vehicle. Every other ford dealership offered insanely low price on our vehicle even though we're trading in our 2015 ford mustang. And when we got proper pricing, the sales person said we had to sign right then and there. Overall, we had Really bad experience with ford even though we were loyal customers of ford, we were treated like garbage. That is until we spoke to Mark on the phone. Weston ford turned out be very transparent, no gimmicks. And we highly recommend if you want to buy a ford vehicle, choose weston ford. Mark made the whole experience effort less and fun actually! We left happy with our new car! The manager is very friendly as well! Thanks guys!
12:15 18 Nov 20
I recently bought a Lexus IS300 from here. I was dealing with a gentleman named Oscar. I'm really happy with my new car and the customer service my friend and I recieved from Oscar. I ended up with a pretty good price and I recommend Oscar if you plan on purchasing a vehicle from here
15:28 12 Nov 20
Very good service.Been going there for last 42 yearsThey are a very caring staff
15:30 07 Nov 20
I had been bringing our Escape here for maintenance for the last few years and the service had been good but this year I have found it has really dropped off.In the summer I had to call several times to get through to service and no one returned my voicemail. I have spent over a week trying to book an oil change, left two voicemails (6 days ago and 4 days ago) and had the receptionist leave a note for the service desk (3 days ago) and I still have not received a call back. Called another dealership and got someone on the first try and booked an appointment for 2 days later.They received 2 stars because staff have always been friendly when I was able to speak to someone.
01:39 06 Nov 20
I wanted to sincerely thank Mark for the incredible customer service provided. I could not be happier with the whole experience and amazing purchase from Weston Ford. You’ve made this car shopping experience very special for me. I highly recommend Weston Ford, If you go there one day just look for Mark he will help you a lot and he is very friendly and all your question will be answered. Thank you so much.
12:26 13 Oct 20
Parts department is a joke. Been here several times and wait for 20 min every time with no other customers in the shop. Zero customer service.
20:12 10 Oct 20
We were very happy with Weston Ford and Oscar in particular who literally and figuratively went the extra mile(s) by driving 35 minutes and back to an aftermarket shop to ensure a modification my mother needed was feasible. Very pleasant and straight forward to deal with.
19:16 10 Oct 20
Don’t waist your time looking for Ford delayers go to Weston Ford you will see the best deal and the good price and professional sales person like Oscar Delrio and his manager And his financing team thy will do whatever I take to get you behind the wheel I like this place 👍👍
Oscar Del Rio
21:58 09 Oct 20
20:12 07 Oct 20
19:25 19 Sep 20
16:51 12 Sep 20
16:11 04 Sep 20
17:36 02 Sep 20
Got my ford escape from Weston Ford. Had some initial communication problem, but Khurram stepped in and solved the problem. He also helped to locate a second key that was originally missing. Overall it is a nice buying experience from Weston Ford. Highly recommended!
11:36 26 Aug 20
Came in for an oil change and to get a mirror fixed. They call me back and suggest we also replace the other mirror as well, but I told them not to since it was working without any problems. They kept my car for 3 days, I couldn't get anyone to call me back and give me an update on when my vehicle will be fixed to save my life. I understand the delay due to parts but at least you can call me back and give me an update. 3 days later the mirror is not fixed and I get my car back, only to find out the other mirror is no longer working as well. Their technician was not able to fix the one mirror and screwed up the wiring for the other one in the process.This is not my first bad experience with them. They never call and give updates on the car status in cases where they end up keeping it longer than expected. If you plan to keep the car for a day or two, it would be so useful if you could let the customer know so they can make arrangements for work.Also had a battery fail a week after I had service with them. Somehow their technicians missed that the battery was leaking.They cant fix their own cars and their customer service is seriously lacking, I would suggest to go elsewhere if you have options.
Shelley “aka Thunder thighs”
19:04 22 Aug 20
19:03 13 Aug 20
Organised service and friendly staffWas intending to unlock my radio but found out it was totaled due to a possible short after a battery change. No labor fees charged which really appreciatedKudos !!!!
00:31 05 Aug 20
My experience with weston ford was great. I dealt with Frank rende. Very happy with his recommendations and advice on my purchase. I'll go back to him in the future and would recommend him to anyone. Thanks Frank.
19:10 01 Aug 20
Thank you Frank for your excellent service buying a pre-owned car recently. You were prompt and responsive throughout and fixed a small problem after purchase. I recommend Frank at Weston Ford for new or used.
23:15 31 Jul 20
23:31 28 Jul 20
Frank is the best sales man to work with, he is very informative and takes his time to make customers feel comfortable with there purchase . I would definitely recommend him and use him again.
14:06 28 Jul 20
Frank and his business manager couldn't be less interested in us as buyers. I appreciate when salespeople aren't pushy, but I felt like a hindrance from the start, like I was wasting his time. He was not friendly. We were very interested in the car but I decided pretty early on that I wasn't going to be spending my money there.
02:30 24 Jul 20
Please chose other place for service, this one takes advantage from labour installing simple parts in my case was a 127 dollar plastic part from license plate and labour 189 dollars.. ridiculous
01:14 07 Jul 20
10:19 06 Jul 20
01:55 22 Jun 20
I am quite grateful with these guys, being my first time buying a car, it was a good experience, they are always happy to help and guide me throughout the entire process.
17:19 10 Jun 20
13:43 04 Jun 20
I purchased a 2019 Ford F-150 from this dealership and I have had nothing but issues with this truck. I had a horrible experience dealing with the staff at this dealership. The staff refused to help or acknowledge the issues I was experiencing. I would not recommend coming to this dealership.
15:04 03 Jun 20
My overall experience with Weston Ford has been great especially, with Mike from the Service Team. I would like to thank Mike for his excellent customer service. Mike is very knowledgeable and takes the time to explain in detail what is wrong with your vehicle. If the appointment is running longer than usual, he keeps you informed on what is going on. He is very effective and is a pleasure to deal with. Overall wait times are good. I would also like to thank the Service Technicians who looked after my vehicle.
20:13 01 Jun 20
Excellent customer service!
15:43 01 Jun 20
16:34 29 May 20
The best place to get your ford. Friendly customer services. Matt and Villi made the best deal then any other ford dealerships. Definitely would go back.
17:40 22 May 20
Just bought my first car, and I couldn't be happier. I want to personally thank Khurram Rehman for helping my with this journey as this was a very stressful decision on my part being my first purchase.But Khurram was very polite, and very helpful and he walked me through the entire process. I got the car that i wanted in the colour that i really liked. The payments are very affordable, and i will definitely go back to get my next car.Thank You
21:07 20 May 20
Very Good customer service, Matt and khurram helped me to get the car I wanted, 100% recommend
13:26 16 May 20
Awful customer service, I've signed an agreement for a lease and have been trying to get an update for over a month now. Not only have I not received an update, I haven't even received any acknowledgment of my inquiries. Would recommend going to a different dealer
17:56 06 May 20
So dealt with an issue on my car finally decided to bring into Weston ford near my house, I have to say truly impressed with Michael from service, diagnose was quick efficient and answered all my questions.Saved me quite a bit of money dealing with Michael and his service team.Again thank you guys truly appreciate it.
00:03 31 Mar 20
Had a great experience here.I would like to highly recommend Khurram he was very polite, and very helpful and he walked me through the entire process. The payments are very affordable, he made everything looks easy and i will definitely go back to get my next car.
23:47 17 Mar 20
I was able to get a fairly new vehicle at my budget. Farid the sales manager was overly cooperative and Frank the sales person went beyond what I'd expected and never appeared uninterested in helping me nor was he ever pushy to make the sale. You won't be disappointed.
09:00 16 Mar 20
17:41 14 Mar 20
Worse sale representative if you go to but a car DONT speak to ( khurram Rehman )