I recently bought a Lexus IS300 from here. I was dealing with a gentleman named Oscar. I'm really happy with my new car and the customer service my friend and I recieved from Oscar. I ended up with a pretty good price and I recommend Oscar if you plan on purchasing a vehicle from here
15:28 12 Nov 20
Very good service.Been going there for last 42 yearsThey are a very caring staff
15:30 07 Nov 20
I had been bringing our Escape here for maintenance for the last few years and the service had been good but this year I have found it has really dropped off.In the summer I had to call several times to get through to service and no one returned my voicemail. I have spent over a week trying to book an oil change, left two voicemails (6 days ago and 4 days ago) and had the receptionist leave a note for the service desk (3 days ago) and I still have not received a call back. Called another dealership and got someone on the first try and booked an appointment for 2 days later.They received 2 stars because staff have always been friendly when I was able to speak to someone.
01:39 06 Nov 20
I wanted to sincerely thank Mark for the incredible customer service provided. I could not be happier with the whole experience and amazing purchase from Weston Ford. You’ve made this car shopping experience very special for me. I highly recommend Weston Ford, If you go there one day just look for Mark he will help you a lot and he is very friendly and all your question will be answered. Thank you so much.
12:26 13 Oct 20
Parts department is a joke. Been here several times and wait for 20 min every time with no other customers in the shop. Zero customer service.
20:12 10 Oct 20
We were very happy with Weston Ford and Oscar in particular who literally and figuratively went the extra mile(s) by driving 35 minutes and back to an aftermarket shop to ensure a modification my mother needed was feasible. Very pleasant and straight forward to deal with.
19:16 10 Oct 20
Don’t waist your time looking for Ford delayers go to Weston Ford you will see the best deal and the good price and professional sales person like Oscar Delrio and his manager And his financing team thy will do whatever I take to get you behind the wheel I like this place 👍👍
Oscar Del Rio
21:58 09 Oct 20
20:12 07 Oct 20
19:25 19 Sep 20
16:51 12 Sep 20
16:11 04 Sep 20
17:36 02 Sep 20
Got my ford escape from Weston Ford. Had some initial communication problem, but Khurram stepped in and solved the problem. He also helped to locate a second key that was originally missing. Overall it is a nice buying experience from Weston Ford. Highly recommended!
11:36 26 Aug 20
Came in for an oil change and to get a mirror fixed. They call me back and suggest we also replace the other mirror as well, but I told them not to since it was working without any problems. They kept my car for 3 days, I couldn't get anyone to call me back and give me an update on when my vehicle will be fixed to save my life. I understand the delay due to parts but at least you can call me back and give me an update. 3 days later the mirror is not fixed and I get my car back, only to find out the other mirror is no longer working as well. Their technician was not able to fix the one mirror and screwed up the wiring for the other one in the process.This is not my first bad experience with them. They never call and give updates on the car status in cases where they end up keeping it longer than expected. If you plan to keep the car for a day or two, it would be so useful if you could let the customer know so they can make arrangements for work.Also had a battery fail a week after I had service with them. Somehow their technicians missed that the battery was leaking.They cant fix their own cars and their customer service is seriously lacking, I would suggest to go elsewhere if you have options.
19:04 22 Aug 20
19:03 13 Aug 20
Organised service and friendly staffWas intending to unlock my radio but found out it was totaled due to a possible short after a battery change. No labor fees charged which really appreciatedKudos !!!!
00:31 05 Aug 20
My experience with weston ford was great. I dealt with Frank rende. Very happy with his recommendations and advice on my purchase. I'll go back to him in the future and would recommend him to anyone. Thanks Frank.
19:10 01 Aug 20
Thank you Frank for your excellent service buying a pre-owned car recently. You were prompt and responsive throughout and fixed a small problem after purchase. I recommend Frank at Weston Ford for new or used.
23:15 31 Jul 20
23:31 28 Jul 20
Frank is the best sales man to work with, he is very informative and takes his time to make customers feel comfortable with there purchase . I would definitely recommend him and use him again.
14:06 28 Jul 20
Frank and his business manager couldn't be less interested in us as buyers. I appreciate when salespeople aren't pushy, but I felt like a hindrance from the start, like I was wasting his time. He was not friendly. We were very interested in the car but I decided pretty early on that I wasn't going to be spending my money there.
17:53 27 Jul 20
Wow. Paid almost $4000 for a repair on a van that was vibrating when on the highway. I got the van back and nothing changed! They claimed they got rid of another noise which was apparently there and refused to work on it (by refused I mean I dropped it off for several weeks only to pick it up again with no work being done on it, and they claimed they didn’t know what was wrong) Reported to corporate.
02:30 24 Jul 20
Please chose other place for service, this one takes advantage from labour installing simple parts in my case was a 127 dollar plastic part from license plate and labour 189 dollars.. ridiculous
00:54 09 Jul 20
Worst customer service I've ever experienced. Kyle should choose a different line of work. We were pretty much ignored right off the bat. He was disinterested in working with us and when we finally told him this wasn't going well he tried to save the appointment by showing us "a car they just got in" in their basement lot and the car was severely banged up from an accident!! It was beyond shocking. Don't waste your time with this place.
01:14 07 Jul 20
10:19 06 Jul 20
01:55 22 Jun 20
I am quite grateful with these guys, being my first time buying a car, it was a good experience, they are always happy to help and guide me throughout the entire process.
17:19 10 Jun 20
13:43 04 Jun 20
I purchased a 2019 Ford F-150 from this dealership and I have had nothing but issues with this truck. I had a horrible experience dealing with the staff at this dealership. The staff refused to help or acknowledge the issues I was experiencing. I would not recommend coming to this dealership.
15:04 03 Jun 20
My overall experience with Weston Ford has been great especially, with Mike from the Service Team. I would like to thank Mike for his excellent customer service. Mike is very knowledgeable and takes the time to explain in detail what is wrong with your vehicle. If the appointment is running longer than usual, he keeps you informed on what is going on. He is very effective and is a pleasure to deal with. Overall wait times are good. I would also like to thank the Service Technicians who looked after my vehicle.
20:13 01 Jun 20
Excellent customer service!
15:43 01 Jun 20
16:34 29 May 20
The best place to get your ford. Friendly customer services. Matt and Villi made the best deal then any other ford dealerships. Definitely would go back.
17:40 22 May 20
Just bought my first car, and I couldn't be happier. I want to personally thank Khurram Rehman for helping my with this journey as this was a very stressful decision on my part being my first purchase.But Khurram was very polite, and very helpful and he walked me through the entire process. I got the car that i wanted in the colour that i really liked. The payments are very affordable, and i will definitely go back to get my next car.Thank You
21:07 20 May 20
Very Good customer service, Matt and khurram helped me to get the car I wanted, 100% recommend
13:26 16 May 20
Awful customer service, I've signed an agreement for a lease and have been trying to get an update for over a month now. Not only have I not received an update, I haven't even received any acknowledgment of my inquiries. Would recommend going to a different dealer
17:56 06 May 20
So dealt with an issue on my car finally decided to bring into Weston ford near my house, I have to say truly impressed with Michael from service, diagnose was quick efficient and answered all my questions.Saved me quite a bit of money dealing with Michael and his service team.Again thank you guys truly appreciate it.
00:03 31 Mar 20
Had a great experience here.I would like to highly recommend Khurram he was very polite, and very helpful and he walked me through the entire process. The payments are very affordable, he made everything looks easy and i will definitely go back to get my next car.
23:47 17 Mar 20
I was able to get a fairly new vehicle at my budget. Farid the sales manager was overly cooperative and Frank the sales person went beyond what I'd expected and never appeared uninterested in helping me nor was he ever pushy to make the sale. You won't be disappointed.
09:00 16 Mar 20
17:41 14 Mar 20
Worse sale representative if you go to but a car DONT speak to ( khurram Rehman )
15:49 05 Mar 20
Worse service I have seen.
19:48 24 Feb 20
18:07 20 Feb 20
Beauty dealership with great sales people
15:46 18 Feb 20
They very kind whit the costumers
23:43 15 Feb 20
Recently went in to this dealership with the intention to find a new/demo Ford Edge Titanium. Was greeted politely by Mark Jensen, who is a total stand up character. I say this because my intention was to buy new, but as he listened to my list of hopes and must haves.. he actually suggested that I come take a look at one of the preowned vehicles that recently came in.Vehicle hit every single last box of wants and must haves, and included more features than what I was actually looking for or could afford in a new model. I saved myself about 14k from his suggestion maybe it was right timing I don't know.. very easy to deal with, and he made me feel very confident that my choice was a good one.A month later I am absolutely loving my vehicle and it's been such a pleasure to drive.12/10 would refer any people looking into buying a Ford, please give this dealership and specifically Mark Jensen an opportunity to tell you what they can offer.